9 6
EMPLOYMENT PSYCHOLOGY
dividing, and pointing off decimals on a machine is an
entirely different process from the process involved in the
mental solution of identical arithmetical problems. In
fact, a girl who knows nothing whatsoever of division can
be taught how to divide on a machine in a comparatively
short time. However, in spite of this fact, it is highly nec
essary that a comptometrist have a fundamental knowl
edge of arithmetic. A comptometrist who does not have
this is far more likely to make errors and to overlook
errors than one who does. The experiments conducted
proved this conclusively. An operator who knows arith
metic can frequently tell when her answer is wrong or
absurd by a mere inspection. To be specific, the decimal
point in a calculation done on a machine can be taken
care of automatically by setting an index or pointer and
then following certain definite rules as to which rows of
keys to use. As long as these rules are followed, no mis
takes will occur. However, when, by chance, the operator
fails to follow these rules she may obtain a result as fol
lows: 1468 x .00034 equals 4.9912. Now, the numerical
answer here is correct, but the decimal point is in the
wrong place, and unless the operator knows the arith
metical rules regarding the use of decimals in addition to
the rules governing the mechanical operation, she may
see nothing wrong in the above answer. Frequent mis
takes of this kind were found in the course of the experi
ments on comptometrists. Such mistakes made in actual
work are likely to be very costly. Even though mistakes
in the long run tend to equalize themselves, the fact that
most of them are not allowed to run long, but must sooner
or later be corrected, usually with an amount of labor far
more costly than the errors themselves, makes it very im
portant to reduce such errors to a minimum. The modern