THE MEASURE OF COMPARATIVE PRODUCTIVENESS 315
or, on the other hand, depriving the foreman entirely of
the right to exercise such judgments, a sane middle course
may be adopted. The importance and effectiveness of per
sonal and emotional estimates should be recognized from
the outset by providing a column in which they shall be
expressed. However, such estimates, instead of being
entirely free, shall be controlled and guided. Now, it is
evident from the form which has been provided that this
can be done. On one side of the foreman’s column is the
worker’s record of productiveness. If the foreman is in
clined to rate a good man too low, a glance at his adjacent
production record will automatically remind him of the
worker’s good points. If the foreman has, as sometimes
happens, made it particularly easy or hard for a man to
get out his work, a glance at the attendance record on the
other side will remind him of the man’s steadiness and
reliability. Furthermore, if the opinion of a worker’s value
must be expressed in terms of A, B, C, and D, rather than
more highly colored terms, the danger of emotional excess
is still further reduced. Finally, by requiring a periodic
expression of opinion rather than a sporadic one, another
danger of excess is removed. In industrial situations the
principle, count ten before you speak, can be applied with
great profit. If there is something of special significance
which must be said, space is provided under “Remarks";
although this place is intended also for the recording of
many other factors which should affect an employee’s
retention; namely, “attends night school”, “understands
electrical work”, “popular with the men”, “would like
a trial as a tool setter ”, and so forth. There are a thousand
and one unpredictable facts or incidents which have a
bearing upon the individual’s record but for which no
standard procedure can be devised. Under “Reason for