216 SELLING LATIN AMERICA
traveling man—courteous, polite, affable,
familiar with trade customs, national manner
isms, and speaking both Spanish and Portu
guese perfectly was on the scene early, paying
particular attention to the demands of the
merchant. If a certain style of cloth was too
wide, the obliging German made it of the di
mensions required. If the color was too sub
dued for the aboriginal customer of the native
merchant, the pattern and pigment were
changed to suit the buyer. If plows were re
quired with one handle instead of two, so that
the farmer could have the other free for
manipulating his cigarette, his wish was cheer
fully complied with. The idea that filled the
mind of the salesmen from Europe was to
give the customer just what he wanted, and
this rule was never deviated from. No at
tempt was made to force the storekeeper to
adopt the customs of Europe in anything, but
stress was laid on the fact that their only ob
ject was to oblige in every way the buyer, and
cater to his demands. The suggestion from
the storekeeper that he got six months’ time