PUBLICITY THAT BEATS COMPETITION 183
In the past this faulty advertising was not so important.
In the pioneer stages of retail distribution rough methods
were still effective. But this is no longer true. Powerful
distribution organizations, soundly conceived and ably
operated, are competing with all of us to a degree never
known before. We can no longer expect to continue profit-
ably in business if we use wasteful methods. While we go
along in the old way of advertising, the chain stores are
taking our established lines of merchandise away from us,
one by one, on the basis of good values all through their
stocks. Our fallacious ideas of how to advertise interfere
with the profitable readjustment of our businesses, whether
large or small, to these new, threatening conditions of
competition. When we begin to advertise more ably under
the Model Stock Plan, this new program will carry us along
rapidly toward meeting this growing chain competition and
toward greater total profits.
We agree, then, that the best advertising approach for our
store is to create among customers an understanding that
the Model Stock Plan is constantly at work to afford them
the best values and the best styles in complete assortments
of the goods they want at the prices they are most able and
willing to pay. We must be careful not to allow any
idea, no matter how it may glitter, to distract us from
this basic conception of the proper advertising policy for
our store.
We should be warned by the mistakes of other people who,
having painstakingly built a substantial goodwill, allow
themselves to be diverted to a shift that endangers their
hard-won advantages. As this is written, the most recent
and probably the most conspicuous instance of all time was
Woolworth’s advertising which appeared in national maga-
zines of large circulation in 1929.
For years Woolworth’s had been building up in the public
consciousness a firm belief that every article offered for sale
in Woolworth’s stocks was exceptional value. Then, out of
a clear sky, came a tremendous volume of advertising that
in essence—though not, of course, in so many words—told