216 SELLING LATIN AMERICA
traveling man—courteous, polite, affable,
familiar with trade customs, national mannerisms,
and speaking both Spanish and Portuguese
perfectly was on the scene early, paying
particular attention to the demands of the
merchant. If a certain style of cloth was too
wide, the obliging German made it of the dimensions
required. If the color was too subdued
for the aboriginal customer of the native
merchant, the pattern and pigment were
changed to suit the buyer. If plows were required
with one handle instead of two, so that
the farmer could have the other free for
manipulating his cigarette, his wish was cheerfully
complied with. The idea that filled the
mind of the salesmen from Europe was to
give the customer just what he wanted, and
this rule was never deviated from. No attempt
was made to force the storekeeper to
adopt the customs of Europe in anything, but
stress was laid on the fact that their only object
was to oblige in every way the buyer, and
cater to his demands. The suggestion from
the storekeeper that he got six months’ time