Das Hotel- und Gastgewerbe

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Monograph

Identifikator:: 1774764512

URN:: urn:nbn:de:zbw-retromon-160421

Document type:: Monograph

Author:: Nitsch, Harry http://d-nb.info/gnd/117023272

Title:: Das Hotel- und Gastgewerbe

Place of publication:: Düsseldorf

Publisher:: Floeder

Year of publication:: 1928

Scope:: 804 Seiten; Ill.

Digitisation:: 2021

Collection:: Economics Books

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Chapter

Document type:: Monograph

Structure type:: Chapter

Title:: 67. Das gute Lichtbild als Propagandahelfer

Collection:: Economics Books

CLERKS 79 at this work, she was first given the sorting of factory time t'tkets. So far she has done so poorly on the simpler work of the section that her section head is ready to discharge her. In the tests, I noticed at once that she was the poorest one in the e ntire group, and if these tests had been applied at the time °f her employment, I presume that she would not have been hired, in spite of the other things in her favor. She may still he valuable for simple work, but she has started with a false es timate of herself and a wrong kind of encouragement from Us - We have other cases in mind where clerks have done ex- eeptionally well, although first impressions have been poor °wing to an estimate made from their general appearance and deportment rather than from a knowledge of their technique.” It was at the suggestion of the office manager making ^is statement that the tests given in this experiment ^ere classified under the head of tests for technique and te sts for intelligence. The distinction is by no means clear Cu t, but it has a certain practical value which every office Manager will recognize. By technique is meant the speed atl d accuracy shown by clerks in sorting tickets and papers, posting and adding columns of figures, indexing and filing, a ^d in other routine clerical operations. In short, tech- ni que is the degree of mechanical perfection which is de- sirable in all kinds of routine office work. The tests Ca lculated to give an index of a clerk’s technique were tests numbers 4, 10, 12, and 15, all of which are given ^’th appropriate directions in the Appendix. The term lnte lligence was interpreted to designate the facility and SUc cess with which a clerk could master new tasks and follow directions about new work assigned from time to dme. One of the tests used for this purpose was *- es t number 13, the well-known Woodworth-Wells hard directions test. (See Appendix. This test has since

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