THE APPLICANT'S POINT OF VIEW 369
also been found that a physical examination, tactfully
conducted, will convince an applicant that he is dealing
with a company which will protect his physical well-being.
The period of training described and recommended for
new workers is a deliberate attempt to obtain the individual’s
viewpoint; for it provides a mechanism which
makes it possible to observe the new worker under varying
conditions ever a comparatively long period of time.
One of the most interesting examples of the psychological
method and its appreciation of the individual’s
viewpoint is its technique of giving tests. It is generally
recognized that candidates for employment are likely to
be nervous and therefore unable to do themselves justice,
either in the tests or in the oral interview. The psychologist
not only admits this difficulty but he attempts to overcome
it. In the first place, he leads the applicant into
the fields of relevant activity; that is, he centers his questions
and tests upon those activities in which the applicant
is most at home and therefore likely to be least
nervous. When this is impracticable, shock absorbers are
first given, tests which are particularly calculated, by
their interest and simplicity, to absorb the excitement of
the subject. This, is but one of innumerable ways in
which the technique of psychology shows its concrete
appreciation of the subtleties of the human mind. To
give but another instance, let us refer once more to the
development of a set of directions for giving tests. In
order to give a test so that it will be understood correctly
it is essential to grasp something of the viewpoint of the
applicant. The average individual would probably try
to imagine himself in the position of the person taking
the test and then give his directions accordingly. He
might write his directions down or he might even trust