AN ENTIRE STOCK OF BARGAINS 157
Excepting for some staples, our process of retailing is, in
fact, basically about as follows: We buy what in our best
judgment we think our customers will, in turn, buy of us.
We are not infallible; so, altogether naturally, out of the
many things we buy only a small percentage of the goods
will be in large demand.
Tt is this large demand that provides our greatest total
profits. It is curious but true that often merchants are so
stocked up with purchases which have not been planned
under the Model Stock Plan that they find their shelves
clogged with goods which do not give a fast enough rate of
turnover; and their shelves are short of goods they are not
able to buy without still further overstocking. Often the
stock is too large to leave any hope of final profit. So the
buyer is not able to buy soon enough or in adequate quantities
to replace the most desirable goods that customers have
already bought out of his stock.
Our real purpose in all planning is to buy large quantities
of the goods on which we expect a rapid turnover. If we do
not accurately plan our buying, we are likely to buy too much
at the time when we should be merely trying to find out which
way demand is really going to set in.
It all gets back to our basic definition of the function of
distribution, that it consists of buying for the customer.
Planning under the Model Stock Plan, as we have already
seen, consists essentially of finding out what customers
want—perhaps before they themselves know—and then
devising means to give them these goods at prices they are
willing to pay. This kind of planning ahead requires
thorough preparation. The buyer or merchant who would
do it successfully must look carefully into such questions
as the coming styles—in a line where style is important—
the new types of articles, the possibility of scarcity of favored
materials, fluctuations in demand, and all other factors in
market conditions. He must, of course, be familiar with the
statistics of previous years, stock summaries, sales, and so on,
though often using them only as a first, rough basis for his
planning for the coming period. All this information he