196
EMPLOYMENT PSYCHOLOGY
or success which enter into the coming and going of work
ers. Any comprehensive labor-turnover report contains
as reasons for employees leaving items such as the fol
lowing: illness, moving away, needed at home, marriage,
not enough pay, dissatisfaction, cannot stand the strain,
too far to come, better job elsewhere, and so on indefinitely.
These and similar factors are beyond the control or do
main of the employment psychologist. If an applicant
who was successful in the tests leaves his work for one or
the above reasons, it does not follow that the tests were
at fault. On the other hand, if individuals who failed in
the tests for a certain kind of work become successful
workers nevertheless, it is an indication of at least three
possibilities: First, the standard in the tests may be too
high; secondly, the tests may be useless; thirdly, the in
dividuals in question may possess other qualities which
compensate for their inability in the tests, for instance,
unusual ambition or a dire need for money. One of the
most conspicuous examples of the third possibility arose
in the course of an experiment carried on with inspectors.
The experimenter was asked by the foreman to test a
certain girl who had caused him considerable perplexity-
This girl, the foreman stated, was an excellent worker in
every way except ability to turn out a sufficient quantity
of work. She was industrious, accurate, cheerful, and
steady, but not productive. During the course of the
psychological examination this inspector did very well
in every test until she came to the last and most significant.
In this test, her performance was far below the required
standard, so far, in fact, that she would not have been
hired for inspection work if she had applied after these
tests were established. Nevertheless, this girl finally
succeeded and became one of the best inspectors in the