Full text : Employment psychology

THE  OBSERVATIONAL  METHOD

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to  substitute  for  the  scales  and  the  yardstick  his  own
unverified  observation.  It  is  impossible  to  build  up  a
science  of  observation  in  any  field  except  by  getting  away
from  observation  as  such,  and  supplementing  it  with
scientific  tests  or  measures  like  those  which  have  been
already  discussed.
But,  even  if  observation  were  accurate  and  reliable,
it  would  still  be  under  a  great  handicap.  For  example,
what  a  great  change  in  the  shape  of  a  man’s  head  and  the
height  of  his  forehead  is  made  by  a  hair  cut.  A  man  who,
to  the  observer,  looks  like  a  ferocious  round-headed
simian  one  day,  may  become  a  mild-featured,  sedentary,
long-headed  bookkeeper  the  next—after  a  hair  cut  and
a  shave.  What  a  remarkable  difference  may  be  wrought
in  the  texture  of  the  skin  by  a  hot  bath!  How  comparatively ­
  easy  it  is  to  govern  one’s  appearance  and  to  act  the
part  for  which  one  is  aspiring.  The  practical  significance
of  this  contention  is  shown  by  the  substitution  of  the
Bertillon  finger-print  method  for  the  photographic  method
of  identifying  individuals.  The  former  is  far  the  more
accurate.
Even  if  the  three  weaknesses  outlined  above  did  not
exist,  there  would  still  remain  the  following  great  difficulty.
The  method  which  we  have  been  discussing  judges  character ­
  by  analyzing  and  comparing  the  parts  of  an  individual ­
  with  other  parts  of  the  same  individual.  Is  the
head  long  in  proportion  to  its  width?  Is  it  high  in  proportion ­
  to  its  length?  These  and  similar  questions  show  how
the  individual  is  compared  with  himself  instead  of  with
other  individuals.  There  is  no  standard  of  shapes  and
sizes  to  which  the  observer  can  compare  individuals  and
"with  reference  to  which  he  can  form  his  conclusions.  There
is  nothing  to  correspond  with  the  exact  standards  set  by
            
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